Prepaid labels
Eligible accepted quotes receive a prepaid Canada Post shipping label. Coverage area and label expiry will be confirmed before launch.
Packing a device
Customers should remove accounts and locks, factory-reset the device, protect it from movement, and retain the Canada Post receipt.
Tracking and delivery
Tracking events appear in the customer dashboard. Carrier delays, lost packages, insurance limits, and claim responsibilities will be finalized with TechBack.
Devices received
Inspection begins after delivery is recorded and the package is matched to its buyback ID.